Legal Notice under Japan's Act on Specified Commercial Transactions

AROA Co., Ltd.

Yasuyuki Ishii

Postal code: 146-0093
Arus Tamagawa 1017, 3-28-8 Yaguchi, Ota-ku, Tokyo, Japan

03-3757-3517

support@yasuyukiishii.jp

Please contact us by email whenever possible.

Prices are as displayed on each product page. Unless otherwise stated, prices for sales within Japan include Japanese consumption tax.

If you access the store or make a purchase from outside Japan, prices may be displayed in your local currency depending on Shopify settings and other factors. The amount actually charged may differ from the converted amount displayed due to exchange rate fluctuations or the conversion rates or fees applied by your payment provider, card issuer, or other relevant service providers.

Shipping within Japan

Any shipping charges or other applicable fees will be displayed at checkout, on the relevant product page, or elsewhere in the store.

International Shipping

International shipping charges apply in addition to the product price. These charges depend on the destination and the weight, dimensions, and other characteristics of the products. Please check the amount displayed at checkout.

Depending on the destination country or region, customs duties, import taxes, value-added tax (VAT), customs clearance fees, and other taxes, levies, or charges may be imposed upon arrival or during customs clearance.

Tax rates, exemption thresholds, taxation methods, and customs procedures vary by country or region and may change. We cannot determine the final amount of taxes and duties before purchase. For details, please contact the customs authority or other relevant authorities in the destination country or region.

On the relevant product page in our online store, check your selected product, size, quantity, and other details, add the item to your cart, and place your order at checkout.

Before confirming your order, carefully check the product name, size, quantity, price, shipping address, recipient's name, telephone number, email address, shipping method, total amount payable, and other order details.

After you complete your order, we will send an order confirmation email to the email address you provided.

You may not receive this email if your email address was entered incorrectly or due to spam filter settings or similar issues. Please contact us if you do not receive your order confirmation email.

For Customers Ordering from Outside Japan

For international deliveries, please accurately enter the recipient's name, shipping address, postal code, state or region, telephone number, and all other required details.

We cannot accept responsibility for unsuccessful delivery caused by incorrect or incomplete names, addresses, or other details entered by the purchaser, or by an address that the local carrier cannot recognize.

You may use the payment methods displayed at checkout in our online store.

Available payment methods may vary depending on the purchaser's location, currency, the availability of Shopify or individual payment services, and other factors. Please check the checkout page when placing your order for the methods available to you.

If you pay by credit card or a similar method, your card issuer's or payment provider's terms apply to billing cycle closing dates, payment due dates, and other payment conditions.

Delivery times may vary by product. Where a delivery time is specified on a product page, that information takes precedence.

Made-to-order, bespoke, customized, and similar products require time for production. Please be sure to check the delivery time stated on each product page before ordering.

Stated delivery times are estimates and may vary due to production conditions, high order volumes, material procurement, weather, traffic conditions, carrier-related issues, or other unavoidable circumstances.

International Delivery Times

For international orders, please allow time for international transit and import customs clearance in addition to the production and dispatch preparation times stated on the product page or elsewhere in the store.

Delivery may be delayed due to customs inspections, local public holidays, weather, flight operations, social conditions, local carrier-related issues, or other factors.

Shipping within Japan

Your order will be shipped using a shipping method designated by us. Please check the checkout page or other relevant information for the specific shipping method and charges.

International Shipping

International orders are generally shipped using an international delivery service designated by us, such as Japan Post's EMS (Express Mail Service).

Shipping methods and charges are displayed at checkout based on the destination country or region and the weight, dimensions, and other characteristics of the products.

Shipping to certain countries or regions may be temporarily unavailable due to the availability of international delivery services, international conditions, flight operations, or other factors.

Customs Duties, Import Taxes, and VAT

International deliveries may be subject to customs duties, import taxes, VAT, customs clearance fees, and other charges under the laws and regulations of the destination country or region.

If a product is returned to us because the purchaser refuses to pay customs duties, import taxes, VAT, customs clearance fees, or similar charges, we may deduct shipping charges, customs duties, handling fees, and other costs incurred in connection with the return from the refund amount.

Incorrect Addresses, Extended Absence, and Refused Deliveries

If a product cannot be delivered and is returned to us due to an incorrect or incomplete address entered by the purchaser, extended absence, refusal to accept delivery, non-payment of customs duties or similar charges, or other circumstances attributable to the purchaser, the purchaser may be responsible for the original shipping charges and the costs of returning the product.

If you request reshipment, you may be required to pay the shipping charges and other actual costs of reshipment.

Tracking Your Delivery

If the shipping method provides a tracking number, we will send you the tracking information after dispatch.

Please also monitor the delivery status yourself after dispatch. If the carrier contacts you, please contact the local carrier as needed.

Returns and Exchanges for Personal Reasons

As a general rule, we do not accept cancellations, returns, or exchanges for personal reasons after an order has been confirmed.

In particular, production of made-to-order, bespoke, customized, size-specified, and similar products begins after order confirmation, so cancellations, returns, and exchanges generally cannot be accepted.

Please carefully check the size, color, quantity, specifications, and other details before placing your order.

Returns and exchanges for reasons such as the following are also generally treated as being for personal reasons.

• The size does not fit.
• The product differs from what you expected.
• The color or texture differs from what you imagined.
• You ordered the wrong product, size, quantity, or other option by mistake.
• You no longer need the product after ordering.
• Colors appear different due to the display settings or viewing environment of a monitor, smartphone, or other device.
• Variations between individual items arising from the characteristics of the materials or the manufacturing process, within the scope described in the product description.

Defective or Incorrect Products

If your product has a defect on arrival or you receive a product that differs from your order, please contact us promptly after delivery.

To assess the situation, we may ask you to provide photographs, videos, or other records showing the entire product, the affected area, the condition of the packaging, and other relevant details.

If we confirm that the product was defective on arrival or that an incorrect product was delivered, we will provide an appropriate remedy, such as replacement, repair, or a refund, depending on the circumstances.

Please always contact us before returning a product. If you return it before receiving our instructions, we may be unable to cover the return shipping charges or other costs.

Returns for International Orders

As a general rule, the return and exchange conditions above also apply to orders placed from outside Japan.

Please do not return any product to us unless we have authorized the return.

If we exceptionally approve a return for personal reasons, international return shipping charges, customs duties, import taxes, customs clearance fees, and other costs associated with the return are generally the purchaser's responsibility.

If a refund is issued, the amount refunded may differ from the amount originally paid due to exchange rate fluctuations between the purchase and refund dates, or the currency conversion methods or fees applied by card issuers, payment providers, or other relevant service providers.

AROA Co., Ltd.
YASUYUKI ISHII ONLINE STORE
support@yasuyukiishii.jp

We make every effort to display product images that represent the actual products as accurately as possible. However, colors and other details may appear different from the actual products depending on the settings and viewing environment of your computer, smartphone, monitor, or other device.

Individual items may also vary in size, color, pattern, texture, and other details due to the nature of the materials, manufacturing processes, or finishing methods. Please check any specific notes on the relevant product page.

We may limit the quantity available for certain products. We may also have to cancel an order even after it has been placed due to stock availability, production conditions, or other circumstances.

In such cases, we will contact the purchaser and arrange any necessary refund of the product price already paid.