Privacy Policy

We may collect the following information when you use the Site, purchase products, contact us, or otherwise interact with us.

• Name
• Address and shipping information
• Telephone number
• Email address
• Order details, purchase history, and transaction information
• Payment-related information
• Details of your inquiries
• IP address
• Cookies and other identifying information
• Device and browser information
• Browsing and usage history on the Site
• Other information necessary to provide the Site and our services

Payment information, such as credit card numbers, may be collected and managed directly by Shopify or other payment service providers. We may not retain complete information such as full card numbers.

We use the information we collect for the following purposes.

• To accept product orders, process payments, dispatch products, and manage deliveries
• To contact you about order details, delivery status, and related matters
• To handle returns, exchanges, repairs, refunds, and other after-sales services
• To respond to inquiries and verify your identity
• To prevent and investigate fraudulent orders, unauthorized access, and other misconduct
• To operate, maintain, and improve the Site and our services
• To analyze usage, browsing activity, purchasing trends, and similar information
• To provide information about products, services, promotional campaigns, and related matters
• To measure and improve the effectiveness of advertising and marketing activities
• To fulfill our legal obligations
• To protect the rights, property, and services of the Company or third parties
• To carry out other activities incidental to the purposes described above

The Site operates on the e-commerce platform provided by Shopify.

When you use the Site or purchase products, your information may be processed by Shopify and its related services to the extent necessary for order processing, payments, site operations, fraud prevention, and the provision of other services.

Please refer to Shopify's privacy policy and other applicable policies for information on how Shopify handles personal information.

The Site uses Shopify and other payment services to process payments.

Credit card numbers, security codes, and other information required for payment may be processed directly by payment service providers.

Each payment service provider's privacy policy, terms of service, and other applicable terms govern that provider's handling of information.

We do not disclose personal information to third parties without the consent of the individual concerned, except where permitted by law.

However, to the extent necessary to sell products and provide services, we may provide information to, or entrust its handling to, the following providers and other parties.

• Shopify and other e-commerce platform providers
• Credit card companies and other payment service providers
• Japan Post, including its EMS service, and other domestic and international delivery providers
• Customs authorities, customs brokers, and other authorities and providers necessary for international shipping
• Providers of IT systems, servers, cloud services, and similar services
• Providers of web analytics, advertising delivery, and other marketing services
• Contractors we consider necessary for our business operations

When we entrust contractors with the handling of personal information, we endeavor to provide necessary and appropriate supervision.

When shipping products internationally, we may provide your name, address, telephone number, email address, product details, product prices, and other necessary information to Japan Post, overseas postal and delivery providers, customs authorities, customs brokers, and other relevant authorities, to the extent necessary for delivery and import customs clearance.

These disclosures are necessary to deliver the products you have ordered and carry out import customs clearance and related procedures.

Servers and other facilities used by Shopify, payment services, cloud services, web analytics services, and other service providers we use may be located outside Japan.

As a result, information collected in connection with your use of the Site may be stored or processed outside Japan.

We endeavor to handle personal information appropriately to the extent necessary in accordance with applicable laws and regulations.

The Site may use cookies and similar technologies to ensure that the Site functions properly, maintain login sessions and cart information, understand usage, improve services, perform web analytics, deliver advertising, and for similar purposes.

Cookies are small pieces of data stored in your browser or on your device when you visit a website.

You can disable cookies through your browser settings or other available options. However, disabling cookies may prevent some features of the Site from functioning properly.

We may use web analytics services to understand how the Site is used, improve our services, conduct marketing, and for similar purposes.

These services may use cookies and similar technologies to collect information such as the date and time of access, pages viewed, device used, browser, and IP address.

Please refer to each service provider's privacy policy and other relevant policies for details of the information collected and how it is used.

We may use advertising and marketing services to provide information about products and services, deliver advertisements, measure advertising effectiveness, analyze usage, and for similar purposes.

These services may use cookies, advertising identifiers, and other technologies to collect and use information about your browsing activity on the Site and related information.

Where your consent is legally required for advertising or marketing purposes, we will obtain the necessary consent before using your information.

We may send information about products, services, promotional campaigns, and other announcements by email or similar means if you have subscribed or to the extent permitted by law.

You can unsubscribe from advertising and promotional emails by following the instructions in the email or using another method we specify.

However, even after you unsubscribe, we may continue to send emails necessary to fulfill transactions, including order confirmations, shipping notifications, payment-related messages, and important service communications.

We endeavor to implement necessary and appropriate security measures to prevent unauthorized access to, loss of, alteration of, or disclosure of personal information and similar incidents.

We also endeavor to provide necessary and appropriate supervision of employees and contractors who handle personal information.

We retain personal information for the period necessary to fulfill the purposes for which it is used or for the period required by law.

When personal information no longer needs to be retained, we will take appropriate measures, such as deletion or anonymization, taking into account legal requirements and other relevant circumstances.

Under applicable laws and regulations, you may be entitled to request disclosure, correction, supplementation, deletion, suspension of use, erasure, cessation of disclosure to third parties, or other measures concerning your personal information held by us.

To make any of these requests, please contact us using the contact details below.

We may ask you to provide information or documents necessary to verify your identity and confirm that the request is being made by you.

Please note that we may be unable to comply with your request in certain circumstances, including where we are not legally required to do so or where the law requires us to retain the information.

The laws of your country or region of residence may grant you rights to access, correct, or delete personal information, restrict processing, transfer data, withdraw consent, or exercise other rights.

We will respond to inquiries concerning these rights within the scope of the laws and regulations applicable to us.

For privacy-related requests or inquiries, please contact us using the contact details below.

If you are a minor and wish to use the Site or purchase products, please obtain the consent of a parent or other legal representative where required before doing so.

We may amend this Privacy Policy in response to changes in laws and regulations, changes to our services, or as otherwise necessary.

The revised Privacy Policy will apply from the time it is posted on the Site. However, for changes that legally require your consent, we will follow the necessary procedures in accordance with applicable laws and regulations.

For inquiries about our handling of personal information or this Privacy Policy, please contact us at the following address.

AROA Co., Ltd.
YASUYUKI ISHII ONLINE STORE
Postal code: 146-0093
Arus Tamagawa 1017, 3-28-8 Yaguchi, Ota-ku, Tokyo, Japan
Telephone: 03-3757-3517
Email:support@yasuyukiishii.jp

Established on October 2, 2026